January 2010
January 2010

January 2010 (3)

Friday, 01 January 2010 20:40

A Dreamy Evening to Remember: Burtons Grill

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After spending an evening at Burtons Grill dining with a friend, I was surprised to find we’d lingered nearly three hours there. To me, one of the main criteria for a perfect dinner out is being encouraged to take your time. Let’s face it: when you’re spending hard-earned cash, being rushed is the last thing you want. Eating out should be a cumulative experience that’s more than the sum of its parts (although every component of a great meal is important). There should also be a sense of magic to the evening, a feeling of leaving the real world behind for a while and living purely in the moment, so that when it’s over, it almost feels almost as if you’ve been in a dream.

That’s what my recent evening at Burtons Grill was like.  In case you haven’t heard, Burtons Grill is one of Virginia Beach’s newest fine dining venues. But it’s not stuffy at all. As you enter the dining room, you experience a Zen-like transition from the world of parking lots and neon signs to a cozy cocoon-like space where earthy tones and a spa-like interior invite you to take a deep breath and relax. You’re in for a treat.

The Virginia Beach Burtons Grill is the fifth location, and the first in our area (the others are in Massachusetts and Connecticut). Kevin Rowell, one of the owners, greeted me soon after I arrived and told me how he and a few friends came up with the Burtons Grill concept some years back. “We envisioned a seasonally-inspired, ingredient-driven menu,” Kevin said. “We also wanted to price our menu somewhere between casual and fine dining so we could deliver an excellent value for our guests.”

Indeed the dinner menu offers an array of price points as low as $10-12 for sandwiches and salads. But my friend and I were seeking the complete dining experience and began with appetizers. Our waiter recommended the soup-of-the-day selection: she crab soup, which was a heavenly concoction of thick cream with loads of crab and a touch of spice. We also sampled the beet salad, gorgeously molded in layers with goat cheese, delicately sautéed pearl onions, micro greens, and candied walnuts. The beets, chopped finely, burst with flavor, and I ate every bite of this marvelous dish.

Several vegetarian selections were among the featured entrees, including a mushroom ravioli, which Kevin said has a number of loyal fans. “We have to keep it on the menu or they’ll get upset,” he said smiling. Other pasta dishes include vegetable linguini with a house-made tomato sauce highlighted with cream and reggiano and asagio cheeses and a lobster and shrimp pasta, featuring sugar snap peas and fresh tomatoes.

As a risotto fan, I was drawn to try the rockfish with shrimp and crab risotto, and as soon as I took my first bite, I knew I’d picked a winner. Golden bronze rockfish—locally caught, of course—perched on top of a nest of creamy risotto chock full of pieces of shrimp and lump crabmeat. Corn and sugar-snap peas added a sweet sparkle to the risotto, which was bathed in a lemony butter sauce.

My friend ordered the Land & Sea, which consisted of a certified Angus beef filet and a choice of either shrimp, scallops, or a pan-seared crab cake. The filet, cooked medium rare, pleased us with its flavor and tenderness, and the crab cake was also a delight, wonderfully rich in crabmeat with a zesty flavor. The baked potato had a salty, crunchy skin and was fluffy and light inside, so we asked Kevin what the secret was. You simply wet a russet potato, roll it in salt, and then let it sit overnight. “The salt draws the moisture out,” Kevin said, which explains the fluffy interior. Yum.

Fresh seafood selections offer diners the option of ordering a half- or full-sized portion of sea scallops, shrimp, and crab cakes. Fish entrees, served in hearty eight-ounce portions, included rockfish, salmon, and flounder.  Seafood not caught in local waters is flown in daily, our waiter informed us.

An abundant palette of desserts will please diners with a sweet tooth. Our waiter recommended the key lime pie as well as the warmed chocolate torte. The former was a classic rendition of Florida’s signature pie, presented in a round crunchy crust, which appeared to be a graham cracker crust and not the granola crust indicated on the menu, and topped with a  dollop of whipped cream and a mint leaf. It was a perfect balance of flavors—sweet and tart—and textures—creamy and crunchy.

The warmed chocolate torte, served in a wedge and topped with whipped cream, was also amazing. This rich, flourless dessert demanded we take our time and enjoy small bites, pausing often to savor its intense chocolate flavor. Kevin said the Sugar Plum Bakery down the street, which is staffed by people with disabilities, bakes the chocolate tortes for Burtons Grill based on a recipe from the chef. “It’s a way of connecting with the community,” Kevin said.

On another visit to Burtons Grill, I sat in the bar area, an inviting space with the same relaxing ambiance as the dining room, and sampled happy-hour offerings. From 4-7 p.m. Monday through Friday, you can enjoy $5 cocktails and special beer prices as well as $5 menu items. After my martini arrived, I requested an order of the buffalo chicken spring rolls, a surprisingly tasty combination of grilled chicken, blue cheese, and buffalo sauce served in a spring roll—practically a meal in itself. My more health-conscious friend selected the grilled stuffed zucchini appetizer, thinly sliced zucchini, cooked al dente and rolled into a spiral with an herb cheese filling. Served in a zesty tomato sauce, this appetizer was also satisfyingly filling.

Whether you choose to eat a quick bite in the bar or indulge in the full dining experience at Burtons Grill, you’ll find the food, the atmosphere, and the service deeply satisfying. The restaurant’s emphasis on fresh ingredients and creative preparations translates into a meal to remember.

Burtons Grill also offers vegan and gluten-free dishes and will be offering a gluten-free menu with wine pairings on Jan. 31 at 6 p.m. For more information: Burtons Grill, 741 First Colonial Rd. in Virginia Beach; 757-422-8970 www.burtonsgrill.com

Friday, 01 January 2010 20:31

Buried Treasure, Komodo Dragons & More

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Got cabin fever? Now that wintry whether is here, it’s the perfect time to take advantage of local cultural attractions.

This month let’s explore two family-friendly venues: Nauticus National Maritime Center in Norfolk, currently exhibiting its blockbuster show “Real Pirates,” and Virginia Aquarium in Virginia Beach, which recently opened its new exhibit “Restless Planet.” Recently my son, Ross, 14, and I decided to spend a day visiting these two attractions. Thankfully he’s still at that age when he gets excited about exploring museums and spending the day with Mom—especially if we stop for pizza and wings for lunch!

BURIED TREASURE

“I was looking for treasure,” said Barry Clifford, who discovered the pirate shipwreck Whydah off the coast of Cape Cod in 1984, “and I found more treasure than I ever imagined. The whole bottom of the ocean was covered with it.”

I’d attended a preview of Nauticus’ sizzling exhibit “Real Pirates,” organized by National Geographic, and met Barry Clifford, who has been excavating the Whydah for 25 years—and he says there’s even more gold buried under the sand.

As a boy, Barry had heard about the legend of Captain Sam Bellamy, who together with his gang of pirates looted and pillaged ships along the Atlantic seaboard. He captured the Whydah, a slave ship, near the Bahamas and was headed to see his lady friend in New England when, as legend has it, a powerful nor’easter crippled the ship and send it crashing under the sea. It was April 1716, and the Whydah lay under the sea for nearly 300 years before Barry found it in 1984.

Besides showcasing artifacts from the Whydah, the exhibit also tells many stories—of the slave trade, of 18th-century pirate lifestyle, of punishments faced by pirates who were caught, of the work involved in restoring artifacts buried under the sea for three centuries, and finally of modern pirates off the coast of Somalia, who present a dangerous threat to container ships even today.

The exhibit starts with a film, after which a screen rises dramatically to reveal the ship’s bell, the first artifact found by Barry’s crew. Heady days followed when gold and silver pieces of eight were found along with cannons, guns, shackles, navigational equipment, teapots, spoons, bowls, tools, pipes, game tokens, even gunpowder, providing an amazing glimpse into what life had been like aboard the Whydah in the early 1700s.

Many artifacts are on view, and both Ross and I were amazed at how well preserved they are. Of course seeing the pieces of gold is thrilling. Brilliant yellow reals, Spanish coins, depict faces of Spanish royalty; some coins have holes drilled in them, having been worn as necklaces by the pirates. There was also a glass case with treasure chests full of thousands of silver pieces of eight. A boy walking by said, “I bet that’s enough to buy a house, maybe three houses.” In fact, the Whydah’s gold and silver is the only authentic pirate’s treasure ever recovered.

I enjoyed the stories that “Real Pirates” tells as much if not more than the artifacts. For example, there’s an old ledger showing a list of 30 or so slaves sold at auction. Ross and I stopped to read their names: Dicky, Fanny, January, Moses, Rosy, Sam, Plato, Appie, Judy, Tom, and yes, even Peggy. We also learned that many escaped slaves joined pirate ships, as did freedmen, resulting in crews that were 50 percent African American—or more.
There’s lots to see, but you’ll have to explore the exhibit for yourself. Make sure you allow time to visit Nauticus, too, which offers insight into man’s ongoing relationship with the sea. Plan to spend at least three hours. Trust me, it’s well worth the price of admission.

CONNECTING WITH NATURE

After lunch Ross and I headed to the Virginia Aquarium and Marine Science Center. Always a favorite when my kids were little, this attraction opened in 1986, the same year my oldest son, Scott, was born. Spread across 89 acres, the Aquarium has undergone two expansions since then: one in 1996 that tripled its size and the recent one, completed in November, that expanded the Journey of Water exhibit and added The Restless Planet gallery. The Aquarium’s animal collection is now double the size it used to be, numbering 12,000, and represents over 700 species. Ross and I were excited to see new faces from the animal kingdom on this visit.

No matter what the season is, the Aquarium is always humming with activity—starting with the playful seals that swim around the tank at the entrance and continuing into the reception area, where the happy buzz of families is contagious. Ross and I had planned to make a beeline for the new Restless Planet exhibit, but we got sidetracked by a cool exhibit about a two-mile-wide meteor that slammed into the Chesapeake Bay hundreds of millions of years ago at a speed of 70,000 mph. Ross liked the sound effects of the interactive exhibit that showed the meteor smashing into Earth, leaving a two-mile-wide crater that scientists are still studying today.

After stopping to pet a few stingrays, we entered the Restless Planet and found ourselves face to face with animal exhibits including a scary-looking frog with pointed peaks above his eyes. We were in the Malaysian Peat Swamp habitat, where a squishy floor, low-hanging plants, and the sound of thunder made it feel eerily real.     

Off to one side a brightly lit Science Shack beckoned, a mock-up of a field research station, where interactive exhibits teach budding young scientists lessons about geological changes, specifically the Silurian period, when Virginia was a desert, and the Carboniferous period, represented by the Peat Swamp habitat. A brief film showing how continents evolved and moved into the positions they occupy today helped me understand why Virginia’s climate and geology changed so markedly: we were slip-sliding across longitudinal lines and up and down latitudes. Ross showed off his geographical prowess by assembling a puzzle map of the globe and beating the clock, winning admiration from smaller kids nearby.

Next we visited the tomistomas, crocodiles from Malaysia who are among the world’s most endangered reptiles. “Look at those teeth,” Ross said. “That guy needs some braces.” The Virginia Aquarium hopes to become involved in breeding tomistomas to increase their dwindling population.

The new Komodo dragons are a real crowd pleaser. Ross and I took turns crawling into a bubble dome, where you can get an up-close look at these giant lizards. A larger Komodo, about six feet in length, drowsed sleepily, closing his eyes and then opening them to stare back at us—while nearby another dragon stared out through giant windows at an idyllic scene of trees and marsh grasses alongside Owl’s Creek.

Beyond the Komodo dragons, a sea turtle exhibit offers a chance to stand right next to these regal creatures as they swim in their aquarium. A young couple seemed particularly fascinated by the loggerhead turtle, who kept bumping his nose into the corner of the tank as if seeking an escape.

After checking out the shark tank and the gift shop, my son and I scooted over to the Virginia Aquarium’s south building to see Ross’ favorite furry friends, the river otters. These capricious critters swam and cavorted in the water, tumbling around and around like spinning logs, as if they didn’t have a care in the world—which now that I think about it, they probably don’t.

This building also has lots of interactive opportunities including tactile exhibits, where you can touch mud and sand with thick rubber gloves. Ross, of course, had to leave his mark: a smiley face in the sand. There were also opportunities to feel animals’ skins: from fur to shark skin; to smell swamp smells and red cedar; and to hear the various calls and sounds birds and frogs can make. We heard the screech of a blue heron and realized it was the mystery sound we hear on occasion from the creek behind our house.

That’s what I love about heading out to science museums like Virginia Aquarium and historic exhibits like “Real Pirates” at Nauticus National Maritime Center: there’s always so much to learn. It’s easy to get caught up in the electronics age, to think that we can learn all we need from flat screens and keyboards, but experiencing the real world up close—watching a Komodo dragon from a few feet away or touching real gold—makes you connect with life in a way computers can’t match. Plan a trip to these inspiring attractions with your family or some friends, and you’ll see what I mean.

For more information:
nauticus.org
virginiaaquarium.com

Friday, 01 January 2010 19:44

Paths to Success

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What does the American dream look like? Most of us aim for a healthy body, a happy family, a home, and a fulfilling career. For entrepreneurs, owning a business is part of that picture. While some women may opt to start a business from scratch or purchase an existing business, others are turning to franchises, leaning into the success of well-known companies with established reputations. Meet four Tidewater women who chose the franchise pathway and are glad they did. They agree that the best part about being a franchisee is being in business for themselves, not by themselves.


TRAINING AND SUPPORT

In the last decade, one of the of the fastest growing small business has been home health care, an idea which appealed to Lt. Cdr. Shonda Washington, a Navy nurse who is married with three children. As a volunteer home visitor to ailing members of her church community, Mt. Carmel Baptist Church in Suffolk, Shonda learned that there were plenty of people in need.

Three years ago, with retirement in sight, Shonda searched online for a franchise focused on home health care, and she found one: Accessible Home Health Care. This region of Virginia was open for a new franchisee.

“It was 9:30 at night when I located their web page, and I decided to call right away, not wait ‘til the morning,” Shonda said. “I was impressed to speak to a live person who gave me all the information I needed.”

While the thought of starting a new business was daunting, Shonda and her husband, Bryan liked the idea that this one already had a structure and offered training and support. She found that the franchise fees and initial investment were not overwhelming, an important consideration for many new business owners. The couple was able to sell a few real estate properties they owned to create the ready cash to start.

During the training period at the company’s main office in Coral Gables, Florida, Shonda said Acccessible painted no pastel pictures of business life.
“They told us we would have to hit the pavement hard,” she explained. Shonda and Bryan started their franchise in January 2006. Four years later, she’s convinced it was a good decision.

“Though someone from any kind of business background could open a franchise like this, my nurse’s training really paid off,” she said. “As the owner, it is most important to me to stay hands-on, hiring staff and being available when clients ask to meet the owner,” Shonda added. “Because I have been a nurse, I understand, and the clients find me sincere and sympathetic.”

Accessible Home Health Care serves adults with chronic illnesses and children with special needs who stay in their homes as they receive medical care following their physician’s regimen. With attentive care, people stay out of the cycle of emergency room visits and frequent hospital stays.

Shonda is a strict boss, she admitted, because her clients want consistency in their care, and she maintains a commitment to providing that through her employees. From a financial standpoint, there have been challenges. But when sales are down, the home office helps out with marketing strategies, yearly meetings, and networking.

Shonda foresees a continuing need for her company’s services. With about one million people in the seven cities of Hampton Roads, about 10 percent are in need of some home health care. That’s a hundred thousand people.

“I figured that 30 agencies couldn’t take care of all of those people, so Accessible Home Health Care is a natural for our growing region,” Shonda said. Her hunch turned into a fine decision.

NATURAL EMPATHY

Out of 58 7-11 stores in Hampton Roads that are owned by franchisees, 25 are owned and operated by women. Joanne Webb Joyce, director of franchises for the 7-11 corporation in Texas, believes it’s a good match for many women with experience in convenience stores and a natural empathy for customers and co-workers.

When Jin Kim moved to the United States with her Korean family in 1976, she remembers shopping in 7-11 stores. In just a few years, Jin started working as a cashier and over a period of twelve years became a manager of a Virginia Beach store. She took a hiatus to get married and start a family.

But Jin came back. What she discovered was that beyond selling coffee and Slurpees, 7-11s build a sense of community in neighborhoods. The longer she stayed in a  store, the more this idea appealed to her. At the same time her capacity for business grew.

“It’s a convenience. Customers like the quick service, and it’s friendly and clean,” she said. “And the company has a beautiful business system. As long as you follow their system, you cannot go wrong.”

In 2007 when the corporation began offering franchises, Jin Kim was among the first Hampton Roads women who bought one. In fact, the first five stores franchised in our region were bought by women. Now Jin owns a second store with the support of her family. Her 23-year-old daughter, Tina, manages the newer store at Lynnhaven Parkway and Salem Road, supervising 13 employees. Jin sees advantages to younger employees.

“At any age if you want to be successful, you should start from the bottom. You want to learn step-by step and understand how things work,” she explained.
In another part of Hampton Roads, Jean Riley purchased the very 7-11 store where she worked as a young woman. Located on Newtown Road, very close to one of the Tide’s light rail stations under construction, Jean is excited about the potential for new business, which she welcomes in a sluggish economy. She’s already planning to serve coffee to commuters when the rail service begins.

“We’re not going to wait for them to come to us!” she said with a laugh.

Jean has worked for 7-11 for a total of 23 years in stores all over the region, learning how to manage, hire, and staff stores. Buying a franchise was simply the next step in Jean’s business life.

“When I heard about the franchises, I knew I wanted to purchase this store where I began,” she said. “I talked to my husband, who is retired from the military and owns his own company, and he said whatever I wanted to do, he was behind me 100 percent.”

Employees often stay with the same store for many years, generating a feeling of family among the staff. Lilli, a current employee, supervised Jean in her early days, worked for 30 years, retired, then came back to work when Jean bought the store. Jean is convinced that the long-term commitment of her co-workers pays off—even after a recent storm.

“During Nor-Ida, we kept power on the whole four days when many people had no electricity,” she said. “People were coming in, not just buying a cup of coffee. They were buying boxes of coffee!”

Both Jin and Jean have found strength in their commitment to their customers and are willing to endure the ups and downs of the marketplace in a business that people count on. That makes their customer base fairly universal and the expectations they have predictable.

7-11 franchise owners have one advantage over many start-ups: it is essentially a “turn-key” operation. The new owners don’t have to purchase the land or the building, and the company stays close to daily operations.

THE BUSINESS OF BEAUTY

Market research reveals that in a sluggish economy, women buy more lipstick. And women who own businesses that offer skin care and other beauty regimens know this to be true.

Lorie Shaffer, owner of the Merle Norman studio at Lynnhaven North, feels that her business continues to lift women up without straining their budgets.
“It’s a small investment to spend maybe $150 on high-quality skin care and some cosmetics, instead of several hundred on a designer handbag or shoes,” she said.

Lorie didn’t start her career as a Merle Norman franchise owner. She worked for a chiropractor for many years, but when she lost her job in 1998, she found an opportunity waiting: an established business with a stable clientele. One of her best friends owned a Merle Norman franchise, and the couple who owned the Virginia Beach studio was retiring. Unlike many franchises, there was no franchise fee. Lorie walked into a good situation.

“I was able to finance the purchase with the owners, and I paid off the loan in seven years!” Lorie said happily. Her regular expenses now include rent, products, salaries, and taxes.

“I have a good accountant and tax adviser, and that’s the advantage of owning a franchise,” she explained. Merle Norman’s home office in California provides Lorie with guidance on many aspects of her business from how to lay out her studio and place her products to assisting with advertising.

The price of a franchise depends on many factors, including location, community, and the retail sales that a particular store brings in. The average range for buying a franchise is between $10,000 and $100,000.  If you scan websites for franchises available in Virginia, you’ll see all kinds of possibilities, including established fast food restaurants, companies that offer services, and chain boutiques. For Lorie, it helped that her company had been around since 1931 and that the products were manufactured in the U.S. She also had the freedom to make her studio unique, offering massages, manicures, and pedicures.
“Merle Norman’s really great about letting us add things like jewelry and services,” Lorie said.

Lorie maintains that the qualitative aspects of her work are as important to her as business success. Giving a facial, explaining the hows and whys of makeup to a group of young teens, or keeping a connection with her clients as they prepare for important life events is fulfilling.

“I can’t imagine doing another kind of job,” Lorie said. Buying a franchise was a way to create connection with many women and provide a good life. And after eleven years in business, she continues to enjoy an optimistic perspective.

It’s never too late to consider a new start, these women say. If you’re thinking about buying a franchise, do your research, look at the successful franchises that have proven records, and take a realistic look at the assets you can liquify to get started. Like Jin, Jean, Lorrie, and Shonda, you may discover a new career. All it takes is a dream and a can-do attitude.

Kathleen Fogarty is a frequent contributor.

January 2010

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